Returns & Exchanges
At Cello Electronics, we want you to be completely satisfied with your purchase. If your new television or appliance doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Log into your account or visit our support portal to submit a return request with your order number and the reason for the return.
Prepare the Package
Carefully repack your item in its original packaging, including all accessories, manuals, and protective inserts to ensure safe transit.
Ship It Back
Affix the prepaid shipping label provided by our team and drop off the package at an authorized courier location or schedule a home collection for larger displays.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or replacement will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing